Utilities

Workforce Management & The Ageing Utility Workforce

Today, utilities face the imminent retirement of many of their most experienced workers. Maintaining efficiency and reliability during this period of change is challenging for those managing field service technicians, whose skills and experience are difficult to replace.

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The Thames Water Success Story

A case study on Thames Water’s success in achieving significant operational improvements by centralising the planning & forecasting functions in the contact centre and back office operations.

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PG&E – Utilising ClickSoftware to Manage Shift Crew Assignments

Find out how ClickSoftware helped PG&E with managing crew shift assignments in a centralized manner while driving customer satisfaction

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SCE – Utilising WFM to help with Capital Restructuring

Southern California Edison used the ClickSoftware to manage work associated with a $9 billion capital restructuring project while ensuring shorter term maintenance projects were not neglected.

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